Login to the user's web mail interface, browse to "Settings" -> "Forwarding and POP/IMAP" and make sure the "IMAP Access:" is showing "Status: IMAP is enabled", if not please select "Enable IMAP" and remember to click the "Save changes" button at the buttom.
- From your blackberry device home screen select the "Setup" (the icon like a folder with green star in the middle), after that select "Email Settings".
- Once you login to the "Blackberry Internet Services", you will able see all your existing email accounts at this step.
- Scroll down to the bottom and select "Add" (Add an existing email account eg. yahoo, Gmail)
- At the "Email Setup" screen, select Gmail icon.
- Key in your full email address (not @gmail.com, please remember to change it @yourappsdomain.com) and password (careful about password, select the show password option to double check your are key in the correct password, because for blackberry keypad to key in number, you have to press the "alt" key every time before you press the number key)
- Press Next to proceed, the BIS service will perform the setting at the backend, you will need to wait for a while.
- You Blackberry Internet Service will account for xxxx@yourappsdomain.com has been setup successfully and the icon of this account has been created to your device home screen.
- If the above step is fail, it could be your account is actually lock with the Captcha, please try to access the Google Apps unlock captcha URL of your domain (http://google.com/a/yourappsdomain.com/UnlockCaptcha), put in your username (without the @yourappsdomain.com), password and the picture words and press the "Unlock" button to unlock your account captcha, and repeat the step again.
- If you need to set more account with your Blackberry device, just repeat the steps above, otherwise just select the close button at the very bottom to end the "Email Setup" session.
Notes:
If you facing problem when you setup IMAP or POP connection with email client, saying "email server not accept your username and password...", even thought you are able to login to your Google Apps web mail with the same username and password. In this case, please change your Google Apps account password. You can change your Google Apps account password from the web mail interface, "Settings" -> "Accounts" -> "Change account settings:" -> "Change password". Please put in a stronger strength password and after that try your email client POP/IMAP setup again, it should be working after that.
